How Coneqt subscriptions are cancelled, when money comes back, and the GST and invoicing details that apply to Indian customers.
Last updated · 4 September 2026
Coneqt OEE, Coneqt Energy and Coneqt Maintenance are monthly subscriptions licensed per machine: ₹499 for Basic, ₹999 for Professional and ₹1,499 for Enterprise, per machine per month, exclusive of GST.
There is no lock-in period on the standard monthly plan, no joining fee and no minimum contract value beyond a single machine on Basic.
You may cancel at any time by writing to us or raising a request in the support portal. Cancellation takes effect at the end of the billing month in which we receive it, and the platform stays available until then.
Removing individual machines works the same way — the licence for that machine ends at the close of the billing month, and no pro-rata charge continues afterwards.
Because billing is monthly and in arrears of use, we do not refund a month that has already been consumed. Where we have charged in error — a duplicate invoice, a machine billed after removal, or a tier billed above what was agreed — we correct it in full.
Approved refunds are returned to the original payment method within 7 to 10 working days of approval. Where a refund is not possible we issue a credit note against future invoices, with your agreement.
All prices on this website exclude GST. GST is charged at the applicable rate on every invoice, and the place of supply is determined by your registered address.
Tax invoices carry our legal entity name, GSTIN, invoice number, HSN/SAC code and the GST breakdown, so the input credit can be claimed normally.
The legal entity name, GSTIN and registered address must be confirmed and inserted here before this page is published.
Invoices are raised monthly and payable within the period stated on the invoice. Payments are accepted through the methods listed on the invoice.
If an account remains unpaid after written reminders we may suspend platform access. We do not delete your industrial data as a consequence of non-payment; it stays retrievable for the period set out in your order form.
IIoT gateways, meters and any installation work are quoted separately from the subscription and are not covered by this cancellation policy. Their return or warranty terms are stated on the relevant quotation.
Hardware already installed and commissioned is not returnable on cancellation of the software subscription unless the quotation says otherwise.
We will give existing customers at least 30 days’ written notice before any change to subscription pricing. If you do not accept a change you may cancel before it takes effect, with no penalty.
Raise a billing dispute in writing within 30 days of the invoice date and we will hold the disputed amount while we investigate. Undisputed amounts remain payable in the meantime.
Accounts queries are answered by a person, not a portal. Write to us with your invoice number.
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